Werrington Vets (“We”), are committed to protecting and respecting your privacy.
For the purpose of the EU General Data Protection Regulation 2016/679, the data controller is Werrington Vets Ltd, Unit 2 Brookfield Trade Park, Lincoln Road, Werrington, PE4 6LA.
Information categories we may use
We may collect and process the following data about you:
How we use your personal information
We process your data to provide the services and products defined in our Terms and Conditions. Our legal basis for processing this data falls into one of the following categories:
We may share the information about you defined above with certain categories of third parties, to enable us to provide the products and services defined in our Terms and Conditions. These include:
Where we share your information with third parties, we ensure they only receive the information they need to fulfil their services to us. We have data processing agreements in place which define how they use your data, how to protect it and what to do when our relationship with them is terminated.
We will retain information about you for as long as we have a legitimate business interest to do so. After this your information will be securely destroyed where possible or at least anonymized where destruction is technically impossible.
Securing your information
We understand the importance of keeping your information safe and secure, and we use a range of technical and organizational measures to achieve this. We only allow access to your information to those who have a legitimate business need to do so, and under strict confidentiality. We have processes in place to deal with potential breaches to information security, and these include communication to you and our regulators where we are legally required to do so.
Under the GDPR you have the following rights over your information:
You have the right to demand access to your personal data
You have the right to demand confirmation that we process your data, to receive a copy of your data, and you any other information about how and why we process your data.
You have the right to demand that your personal data is corrected
You have the right to request that we rectify your personal data if it is incomplete or inaccurate.
You have the right to demand that we delete your personal data
In some circumstances, you have the right to demand that we delete your personal data unless there is a reason for us to continue processing it.
This right applies if we have no further use for your data, if you rescind your consent for processing particular categories of your data, or if you oppose the manner in which we process your data.
You have the right to demand that we limit the processing of your data
You have the right to demand that we limit processing of personal data we hold about you.
This right applies when:
You have the right to oppose our processing of your data
You have the right to oppose our processing of your personal data if our legitimate interests impose on your rights and freedoms in law.
Additionally, you have the absolute legal right to oppose our processing of your data if we are doing it for the purposes of direct marketing.
You have a right to rescind your consent
Where we process your personal data with consent as our legal basis for processing, e.g. for direct marketing, you have the right to withdraw that consent at any time. We provide opt-out instructions in our communications.
If you contact us to exercise any of these rights, we may ask for information about you to positively identify you and verify your request is valid.
You can contact us at firstname.lastname@example.org.
IMPORTANT GDPR Legislation Changes
With new GDPR regulation that came into force since 25th May 2018 we need to ensure you are happy in the way in which we communicate with you. We now have 7 different categories that form the basis of our client communication, so we can be very specific in what we do and don’t send you.
Legitimate Business Interests
We deem these categories as ‘’legitimate business interests’’. This means we think they are critical for us to provide you and your pet the best possible healthcare service.
These ‘’marketing categories’’ keep you and your pet up to date with offers and promotions relating to your pet and the practice.
For each of the above you can choose to be contacted by text/SMS, email or letter (or a combination of all three) or not contacted at all.
How do I review and change my communications preferences?
To review your communications preferences please contact the practice reception team (either in person or over the phone) and they will update them immediately. If at any point you change your mind in the future, we can change them again as required.